FAQ

HOW CAN I GET IN TOUCH WITH SOMEONE?

a. You can send us a message via our chat icon, at the bottom right of our website, or send an email to hello@franklinsunset.com. We also check our instagram DMs daily, so don't be shy.

WHAT IS YOUR SHIPPING POLICY?

a. View our shipping policy here

HOW DO I RETURN AN ORDER?

a. You can submit a return request here

DO YOU OFFER FREE RETURNS?

a. We offer free returns for all domestic orders.

CAN I RETURN A SALE ITEM?

a. As long as it doesn't say FINAL SALE in the product description or title. Also note: sale items and items purchased with promo codes are returnable for STORE CREDIT ONLY.

I GAVE THE WRONG SHIPPING ADDRESS ON MY ORDER, WHAT DO I DO NOW?

a. Please email or message us right away so we can correct the address. hello@franklinsunset.com or contact us via chat.

WHAT IS YOUR RETURN POLICY?

a. You can view our return & refund policy here 

CAN I USE MULTIPLE PROMO CODES TOGETHER?

a. It depends, to see if multiple promo codes can be used on the same order, or to use a promo code with a gift card, each code/ gift card number must be typed into the same space but applied individually. Example; Type the promo code (click return|enter), then type in the gift card number and repeat. An error message will come up if 2 codes cannot be used at the same time. All gift cards can be used with promo codes.

I NEED TO EXCHANGE AN ITEM

a. If you need to exchange an item, you will have to file a return and place a new order.

I'M INTERESTED IN DOING A COLLAB, WHO DO I GET IN CONTACT WITH REGARDING THIS?

a. At this time we are not working with influencers for paid content. However, we are working with real customers. Send us your photos and videos in your Franklin Sunset! You'll get a 20% off code when we share it to our story, or a $20 gift card if we share it to our newsfeed. Great way to make part of your purchase back, or all of it. 😊

WHY DO YOU CHARGE A RESTOCKING FEE ON RETURNS WITH REGULAR REFUNDS?

a. We charge a 5% restocking fee to all regular refunds. Due to the fact that we offer free returns, and already have such low prices on most of our items, it allows us to collect a small fee for the labor and packaging material that went into each item being sent, as well as the fee charged for processing your payment. Shipping is super expensive (even for us), most of the time, even when you are charged for shipping on items, we end up paying a percentage as well. This 5% restocking fee helps a tiny bit to even things out, and allows us to stay in business and continue offering such great prices. You can always choose to receive store credit instead, and the restocking fee will be waived.