FREE SHIPPING OVER $75 (U.S.)

FAQ

HOW CAN I GET IN TOUCH WITH SOMEONE?

a. You can send us a message via our chat icon, at the bottom right of our website, or send an email to hello@franklinsunset.com. We also check our instagram DMs daily, so don't be shy.

 

WHAT IS YOUR SHIPPING POLICY?

a. Please see our shipping page, it has all the deets for you there.

 

HOW DO I RETURN AN ORDER?

a. Visit the return page/portal and follow the instructions.  

 

DO YOU OFFER FREE RETURNS?

a. We offer FREE RETURNS on all full priced merchandise, but only if you choose to receive your refund as store credit. Items bought with promo codes or during flash sales are not eligible for FREE RETURNS.

 

CAN I RETURN A SALE ITEM?

a. That depends; here is our breakdown for returning items on sale

  • Items that are purchased with promo codes up to 15% off, are eligible for a full refund.
  • Items that are purchased during a sale or with promo codes over 15% off, are eligible for store credit refund only.
  • Items in our sale section, and items that state final sale in product description, are NOT eligible for returns.

 

I GAVE THE WRONG SHIPPING ADDRESS ON MY ORDER, WHAT DO I DO NOW?

a. Please email or message us right away so we can correct the address. hello@franklinsunset.com or contact us via chat.