FAQ
RETURNS BREAKDOWN MADE EASY:
1. Full priced items with or without promo codes:
ELIGIBLE FOR REGULAR REFUND OR STORE CREDIT. YOU WILL HOWEVER GET FREE RETURN SHIPPING WITH STORE CREDIT.
2. Items in our sale section:
ELIGIBLE FOR STORE CREDIT REFUND ONLY + FREE RETURN SHIPPING.
3. Final sale items:
NON RETURNABLE
HOW CAN I GET IN TOUCH WITH SOMEONE?
a. The fastest way to get in touch with us is by using the chat button. We typically respond within 24 hours. You can also send an email to hello@franklinsunset.com
WHAT IS YOUR SHIPPING POLICY?
a. View our shipping policy here
HOW DO I RETURN AN ORDER?
a. You can submit a return request here
DO YOU OFFER FREE RETURNS?
a. We offer free returns on all store credit refunds.
CAN I RETURN A SALE ITEM?
a. As long as it doesn't say FINAL SALE in the product description or title. Note that items in our sale section are returnable for store credit only.
WHAT IS YOUR RETURN POLICY?
a. You can view our return & refund policy here
CAN I USE MULTIPLE PROMO CODES TOGETHER?
a. It depends, to see if multiple promo codes can be used on the same order, or to use a promo code with a gift card, each code/ gift card number must be typed into the same space but applied individually. Example; Type the promo code (click apply) then type in the gift card number and repeat. An error message will come up if 2 codes cannot be used at the same time. All gift cards can be used with promo codes. If you are having issues, please contact us.
I NEED TO EXCHANGE AN ITEM
a. If you need to exchange an item, you will have to file a return and place a new order.
I'M INTERESTED IN DOING A COLLAB, WHO DO I GET IN CONTACT WITH REGARDING THIS?
a. At this time we are not working with influencers for paid content. However, we are working with customers. Send us your photos and videos in your Franklin Sunset! You'll get a 20% off code if we share it to our story, or a $50 gift card if we share it to our newsfeed. Great way to make part of your purchase back, or all of it. 😊