FREE SHIPPING OVER $75 (U.S.)

FAQ

HOW CAN I GET IN TOUCH WITH SOMEONE?

a. You can send us a message via our chat icon, at the bottom right of our website, or send an email to hello@franklinsunset.com. We also check our instagram DMs daily, so don't be shy.

 

WHAT IS YOUR SHIPPING POLICY?

a. View our shipping policy here

 

HOW DO I RETURN AN ORDER?

a. You can submit a return request here

 

DO YOU OFFER FREE RETURNS?

a. We offer free returns for all domestic orders.

 

CAN I RETURN A SALE ITEM?

a. As long as it doesn't say FINAL SALE in the product description or title.

     

    I GAVE THE WRONG SHIPPING ADDRESS ON MY ORDER, WHAT DO I DO NOW?

    a. Please email or message us right away so we can correct the address. hello@franklinsunset.com or contact us via chat.

     

    WHAT IS YOUR RETURN POLICY?

    a. You can view our return & refund policy here 

     

    CAN I USE MULTIPLE PROMO CODES TOGETHER?

    a. It depends, to see if multiple promo codes can be used on the same order, or to use a promo code with a gift card, each code/ gift card number must be typed into the same space but applied individually. Example; Type the promo code (click return|enter), then type in the gift card number and repeat. An error message will come up if 2 codes cannot be used at the same time. All gift cards can be used with promo codes.

     

    I NEED TO EXCHANGE AN ITEM

    a. We ONLY offer exchanges if we sent you the wrong item | size | color (at our fault) Meaning, what is on the packing slip is not what you received, or your item is damaged and you need it replaced. If you accidentally order the wrong color, or need a different size, you will need to place a return, and then re-purchase the correct color/size. 

     

    I'M INTERESTED IN DOING A COLLAB, WHO DO I GET IN CONTACT WITH REGARDING THIS?

    a. At this time we are not working with influencers for paid content. However, we are working with real customers. Send us your photos and videos in your Franklin Sunset! You'll get a 20% off code when we share it to our story, or a $20 gift card if we share it to our newsfeed. Great way to make part of your purchase back, or all of it. 😊