SHIPPING

U.S. SHIPPING RATES

All domestic packages now come with $100 insurance

Orders over $75 = FREE 

Standard shipping | 3-7 business days

Orders under $75 = $8.75

Standard shipping | 3-7 business days

Expedited Shipping $13.75

1-3 business days

PLEASE NOTE: purchasing expedited shipping does not mean it leaves our warehouse faster.

*If package theft is a problem in your area, please read:

We will not reimburse for stolen packages if the mail carrier shows it's been delivered. All packages now come with up to $100 insurance in case anything goes wrong or missing, you can file a claim through the post office. However, if your order is over $100 or you don't feel like the hassle of filing a claim, please purchase the signature required option at checkout. It is only $3.25, and it will stop the package from being left unattended.

INTERNATIONAL SHIPPING RATES

Your shipping cost will be calculated at checkout, based on destination and weight.

We currently do not collect duties, or VAT (European Countries) at checkout. Customer is responsible for paying all duties & fees required by their country.

RETURNS

You can make a return request by visiting our return portal. If you're being asked if a discount code was used or not, make sure to select the right option, otherwise your return will be rejected.

U.S. Returns must be initiated within 14 days of delivery date, and received back within 21 days of delivery date. 

International Returns must be initiated within 14 days of delivery date, and received back within 30 days of delivery date. 

Items must not have been worn, washed, altered, or smell like they've been worn, and all tags must still be attached. All items marked FINAL SALE are non returnable. 

Any items sent back to us without filing an online return request will be denied.

We offer FREE RETURNS on all DOMESTIC orders. We will send you a shipping label. Please re-package item carefully and drop of at any USPS location.

*U.S. returns: 

Returns that are not received back within 21 days, are subject to a 15% restocking fee. Fee may be deducted from your refund or credit amount if we receive your return past our policy window. If you don't have time to drop the package off at the post office, we recommend you schedule a pick up here 

↓

https://tools.usps.com/schedule-pickup-steps.htm.

INTERNATIONAL ORDERS

Make sure your package has tracking. Unfortunately, we can not offer free returns at this time.

PLEASE SEND PACKAGE TO:

Franklin Sunset

ATTN: RETURNS

1833 N Edgemont St. #2

Los Angeles CA 90027

REFUNDS

*Items purchased with promotional codes of 20% off or more, or marked down from the original price as a "sale item", are eligible for a store credit refund only. Return amount will be credited to a gift card and emailed to the address connected to your order. 

Items purchased at full price, or with promotional codes of 15% off or less, are eligible for a regular refund or store credit. Please note, a $3 processing fee will be deducted from the total refund amount on all regular refund requests. Fee will be waived if store credit is chosen. Refunds | Credit will be processed within 3-5 days from receipt of returned item.

If you have any questions, please email us at hello@franklinsunset.com